Understanding Airportr

Airportr is a luggage collection and check-in service designed to simplify your travel experience. By handling your baggage from your doorstep to the airport check-in desk, Airportr allows you to travel hands-free and bypass traditional check-in queues. Additionally, with the Arrivals service, Airportr can collect your bags directly from your flight and deliver them to your final destination, letting you skip the baggage carousel altogether.

Understanding Airportr Services

Airportr currently offers two core services:

• Departure Service: Collection of your bags from your home, hotel, or office, followed by check-in with your airline.
• Arrival Service: Collection of your bags from the plane upon landing and delivery to your specified address.

Important: Airportr does not collect bags from the airport for departure services.
For departures, bags must be collected from a home, hotel, or office address within our service area.

For arrivals, Airportr can collect your bags from the plane and deliver them to you at your home, hotel or office address.

These services are available in select areas and with participating airlines. To check availability, visit airportr.com and enter your travel details.

Booking a Luggage Collection

To schedule a luggage collection:

1. Visit airportr.com

2. Enter your flight and postcode details to check service availability

3. Select your preferred collection time slot

4. Confirm your booking and receive a confirmation email

Airportr offers flexible booking options, including free amendments and hassle-free cancellations.

Preparing for Collection

Before your scheduled collection:

• Before your scheduled collection:

  • Complete your airline’s online check-in process:

    • If your flight departs in less than 24 hours, a printed or digital boarding pass is required at the time of collection.

    • If your collection is scheduled more than 24 hours before departure, and your airline is British Airways or SWISS, a passport alone is accepted (but only if online check-in has not yet opened).

      • ⚠️ Important: You must still complete online check-in before Airportr hands your luggage to the airline — otherwise, the airline will refuse to accept your bags.

    • For all airlines, if your driver arrives after online check-in has opened, a boarding pass is required.

  • Ensure all passengers are present at the collection location. Not all passengers may need to be present — see Passenger Requirements for Baggage Collection for full details.

  • Have passports and boarding passes (if applicable) ready for verification.

  • Pack your luggage in accordance with your airline’s baggage policies.
    Each item should not exceed 32kg, unless your airline specifies otherwise.

Booking with separate airline references

You can still book a single Airportr baggage collection even if your journey includes two separate airline booking references, provided that:

• All passengers are travelling on the same date

• All passengers are on the same flight

• All baggage is being collected from the same address

If these conditions are met, one Airportr booking is sufficient to collect all baggage.

If passengers are travelling on different flights, dates, or from different collection addresses, separate Airportr bookings will be required.

Completing the Collection Process

On the day of collection:

• A vetted Airportr driver will arrive at your chosen location during the selected time slot

• The driver will verify your ID and boarding passes, seal your bags, and provide you with a digital receipt

• Your bags will be transported securely to the airport and checked in with your airline

• You will receive real-time updates via email and SMS, including a personalised tracking link to monitor your bags' status

Travelling Hands-Free

With your luggage taken care of, you can:

• Travel to the airport without carrying bags

• Head straight to security — no need to visit the check-in desk

• Enjoy a smoother, more relaxed start to your journey

Receiving Your Bags Upon Arrival

If you've booked the Arrival Service:

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  • Airportr will collect your bags directly from the plane

  • Bags will be cleared through customs if necessary

  • Delivery will be made to your specified address during your selected time slot

  • You’ll receive live tracking and delivery updates throughout

Ensuring Safety and Security

Airportr prioritises the safety and security of your luggage:

• Bags are sealed in front of you and assigned a unique tracking code

• Luggage is monitored 24/7 and stored in secure facilities

• Drivers are vetted to airport security standards

• The service is approved by participating airlines and compliant with UK, EU, and US regulations

Managing Your Booking

Through your Airportr account, you can:

• View and amend your booking details

• Add or remove bags

• Cancel your booking if needed

• Track your driver’s arrival in real time

• Upload bag tags (for Arrival Services)

• Complete customs declarations (for Arrival Services)

Exploring Service Availability

Airportr services are available in select regions and with participating airlines. To check whether your location and airline are supported:

1. Visit airportr.com

2. Enter your postcode and flight details

3. View available services and pricing

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.