Passenger Presence Requirements for Baggage Collection

This article covers who needs to be present at baggage collection. If your question is about when luggage can be collected relative to airline check-in opening, see Understanding Airportr → "Preparing for Collection" instead.

To use Airportr's baggage collection service, the correct passenger(s) must be present when your bags are collected. The exact requirements depend on your airline.

Before Checking Passenger Presence Requirements

The guidance below only applies if airline check-in can be completed before your scheduled baggage collection.

If your airline requires any passenger travelling on the booking to check in at the airport, Airportr will not be able to collect your baggage.

This may include situations where a passenger:

• must check in at the airport instead of online;
• cannot obtain their boarding pass before baggage collection;
• needs to complete passport, visa or other document checks in person; or
• is required by the airline to complete any other check-in process at the airport before travelling.

If you're unable to complete airline check-in before your scheduled baggage collection, you'll need to make alternative arrangements for your baggage. If you've already booked Airportr, you can cancel your booking in accordance with our cancellation policy.

When Only the Lead Passenger Must Be Present

Once airline check-in has been completed and the required boarding passes are available before your scheduled baggage collection, only the lead passenger (the person who made the Airportr booking) needs to be present for the following airlines:

• British Airways
• Lufthansa
• SWISS
• Austrian Airlines
• Singapore Airlines
• Edelweiss

The lead passenger must be available to hand over all baggage included in the booking.

When All Passengers Must Be Present

Once airline check-in has been completed and the required boarding passes are available before your scheduled baggage collection, all passengers travelling on the booking must be present for the following airlines:

• Virgin Atlantic
• easyJet
• KLM

This is because these airlines require all passengers to be present when their baggage is collected.

Travelling on Separate Bookings

If you're travelling together but have separate Airportr bookings, the passenger presence requirements apply to each booking individually.

For example, if two people have made separate Airportr bookings, each booking must meet the applicable passenger presence requirements for that airline.