What happens on the day of my baggage collection?

Before your collection

Before your collection window begins, please make sure:

• Your baggage is packed, zipped and ready for collection.
• Any old airline baggage tags have been removed to avoid confusion.
• You've completed online check-in and have a valid boarding pass (unless your booking is eligible for collection before online check-in opens).
• You have your passport or national ID ready, along with your boarding pass, for every passenger whose baggage is being collected. Names must match exactly between ID and boarding pass.
• You're available during your chosen collection window. Our drivers can't wait beyond a reasonable window if bags or passengers aren't ready.
• If you're travelling with special items (e.g. sports equipment or oversized baggage), these must be declared during booking. Additional charges may apply if an item wasn't pre-booked or exceeds your airline's limits - please check your items are compliant with your airline's policies.

For more information about check-in requirements, see Online Check-in & Boarding Pass Requirements.

When our driver arrives

Our driver will:

• Confirm your booking details.
• Verify your identity and boarding pass for each passenger, where required. Without proper verification, baggage cannot be collected, in line with security regulations.
• Check your baggage is suitable for transport.
• Apply security seals and Airportr luggage tags to each bag, including any declared special items.
• Collect your baggage.

You'll receive a digital receipt for each collected item, including a unique tracking link so you can follow your baggage through to airline check-in. Keep this receipt until you reclaim your bags at your final destination.

Once your baggage has been collected, you'll also receive email and SMS confirmation that it's on its way to the airport.

After collection

Your baggage is securely transported to the airport. You can track its journey through your Airportr booking or your tracking link.

At the airport

Once your baggage reaches the airport, we'll check it in with your airline - provided you've successfully completed online check-in and have a valid boarding pass.

If you haven't checked in by the time your baggage reaches the airport, we won't be able to check it in with your airline. Instead, your bag will be returned to you at the airport so you can check it in directly.

After your baggage has been accepted by the airline, your tracking link will update and you'll receive confirmation that it's been checked in.

Need help?

If you have any questions before your collection, please contact our Support Team.

See also: [Online Check-in & Boarding Pass Requirements] · [Collecting your bags before online check-in opens]