Handling Special Items (e.g., Fragile, Oversized)

Airportr can collect and check in special items, including oversized, fragile, or irregularly shaped luggage. This guide explains how to prepare special items for collection, what restrictions apply, and what you should expect throughout the handling process.

1. Identify What Qualifies as a Special Item

Special items typically include:

• Sports equipment (e.g., golf bags, skis, snowboards, bicycles)

• Musical instruments

• Large suitcases or boxes exceeding standard size limits

• Fragile or delicate items requiring extra care

If your item is larger or shaped differently from standard checked luggage, it should be treated as a special item.

2. Declare Special Items During Booking

When booking your Departure Service:

• Indicate if you have any oversized or special items.

• Provide accurate dimensions and weight if prompted.

• Confirm if your airline allows the transport of such items.

Declaring special items at booking ensures Airportr can allocate the correct resources and time for your collection.

3. Pack Special Items Properly

Special items must be securely packed before collection:

• Use hard-sided cases or specialist containers designed for transport.

• Protect fragile areas with internal padding.

• Remove or secure detachable parts (e.g., bicycle pedals, guitar straps).

Airportr cannot supply specialist packaging at collection, so it must be completed in advance.

4. Comply with Airline Size and Weight Limits

Ensure your special item complies with your airline’s rules:

• Maximum weight typically remains 32kg unless otherwise accepted by your airline.

• Oversized dimensions may incur airline surcharges.

• Verify specific requirements for your type of item with your airline before booking Airportr.

Airportr will check in the item as part of your baggage allowance or pay excess charges on your behalf if necessary.

5. Understand Additional Fees

Handling special items may involve additional costs:

• An extra fee may apply for oversized or fragile items, depending on your booking and airline.

• If excess baggage fees arise at airline check-in, the cost will be charged to the payment card you provided during booking.

• All charges will be confirmed via email after completion.

Always review your booking summary carefully for any applicable special item charges.

6. Ensure Accessibility for Collection

When preparing for collection:

• Have your special item packed, ready, and accessible at the collection location.

• Inform the driver immediately upon arrival about any fragile or oversized items.

• Allow additional time for verification, sealing, and safe loading.

Failure to prepare special items properly may result in refusal to collect or delays.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.