Service Availability and Coverage

Airportr offers convenient luggage services designed to simplify your travel experience. The availability of these services depends on your location, flight route, and airline partnership. This guide provides an overview of where and how you can use Airportr’s services.

1. Identify Available Services by Airport

Airportr's services vary depending on the airport. Below is a summary of the services available at each supported airport:

London Heathrow Airport

• Available Service: Departures only

• Partner Airlines:

  • British Airways

  • American Airlines

  • Virgin Atlantic

  • Singapore Airlines

  • SWISS

  • Austrian Airlines

London Gatwick Airport

• Available Service: Departures only

• Partner Airlines:

  • British Airways

  • easyJet

  • Singapore Airlines

Zurich Airport

• Available Services: Departures and Arrivals

• Departure Partner Airlines:

  • British Airways

  • SWISS (including most codeshares operated by Lufthansa and Austrian Airlines)

  • Edelweiss

  • KLM

  • Austrian Airlines

• Arrival Partner Airlines:

  • British Airways

  • Aegean

  • Delta

  • TAP Portugal

  • SWISS

  • Air Canada

  • Finnair

  • Thai Airways International

  • Edelweiss

  • Air Europa

  • ITA Airways

  • KLM

  • Brussels Airlines

  • Lufthansa

  • Turkish Airlines

  • Austrian Airlines

  • Cathay Pacific

  • Singapore Airlines

  • United Airlines

Geneva Airport

• Available Services: Departures and Arrivals

• Partner Airlines:

  • British Airways

  • KLM

  • SWISS (including most codeshares operated by Lufthansa)

Frankfurt Airport

• Available Service: Departures only

• Partner Airline:

  • Lufthansa

Vienna Airport

• Available Service: Departures only

• Partner Airlines:

  • Austrian Airlines

  • KLM

  • British Airways

2. Determine Service Coverage Areas

Airportr's service areas vary by airport and may expand over time. To check if your address is covered:

1. Visit airportr.com.

2. Scroll to the interactive map section.

3. Select your departure airport.

4. Choose the type of service (Departure or Arrival).

5. Enter your postcode and click "Check Coverage".

If your area is not currently within the coverage zone, you can register your interest through the Airportr Help Centre.

3. Understand Service Availability by Address Type

Airportr can collect or deliver luggage to various types of addresses within the service areas:

• Residential addresses: Homes and flats.

• Hotels: Ensure hotel reception staff are informed about the collection or delivery.

• Offices: Provide clear instructions for building access and any necessary contact details.

When booking, you will be prompted to enter your address details. The booking system will immediately confirm whether the location is eligible.

4. Check Service Availability for Your Flight

To verify if Airportr services are available for your particular flight:

1. Visit airportr.com.

2. Enter your flight details, including:

   • Airline

   • Departure airport

   • Arrival airport

   • Departure date

   • Number of bags

3. Review the services and pricing available for your journey.

For connecting flights, you can specify the number of stops to ensure you are shown accurate service options.

5. Stay Updated on Service Expansions

Airportr continually grows its network of supported airlines and service regions. To stay informed:

• Subscribe to the Airportr mailing list via the website.

• Regularly visit the Airportr Help Centre for updates.

If a particular service or location is not currently available, you can express your interest, helping Airportr prioritise future expansions.