Which Airportr Services Are Available?

Airportr offers convenient luggage services to streamline your travel experience. Depending on your journey and location, you can choose from the following services:​

1. Utilise the Departure Service

The Departure Service allows you to check in your luggage from your home, hotel, or office, enabling a hands-free journey to the airport.​

How It Works:

• Book Your Collection: Schedule a luggage pick-up at a time that suits you.​

• Prepare for Collection: Ensure all passengers are present with their passports and boarding passes (printed or digital).​

• Collection Process: A vetted driver will arrive to verify IDs, seal, and secure your bags.​

• Check-In Confirmation: You'll receive digital baggage receipts via email and SMS once your bags are checked in.​

Benefits:

• Travel Hands-Free: Avoid carrying heavy bags to the airport.​

• Skip Check-In Queues: Proceed directly to security upon arrival at the airport.​Airportr

2. Opt for the Arrival Service

The Arrival Service delivers your luggage from the plane to your specified address, allowing you to bypass baggage claim.​

How It Works:

• Schedule Delivery: Choose a convenient delivery slot.​

• Baggage Collection: Airportr collects your bags from the plane, clears them through customs if necessary.​

• Delivery: Your luggage is delivered to your home, hotel, or office.​

Benefits:

• Save Time: No waiting at the baggage carousel.​

• Convenience: Head straight to your destination without your luggage.​

3. Check Service Availability

Airportr services are available in select areas and with participating airlines. To verify availability:​

1. Visit airportr.com.​

2. Enter your travel details, including postcode and flight information.​

3. View available services and pricing options.​

4. Understand Safety and Security Measures

Airportr prioritises the safety and security of your luggage:​

• Sealed and Monitored: Bags are sealed in front of you and monitored 24/7.​

• Real-Time Tracking: Track your bags anytime via a personalised tracking link.​

• Vetted Drivers: All drivers are vetted to airport security standards.​

• Regulatory Compliance: Services comply with UK, EU, and US regulations.​

5. Manage Your Booking

Through the Airportr platform, you can:​

• View and Amend Bookings: Update your booking details as needed.​

• Add or Remove Bags: Adjust the number of bags in your booking.​

• Cancel Bookings: Cancel your booking if necessary.​

• Track Driver Arrival: Monitor your driver's arrival in real-time.​

• Upload Bag Tags: For arrival services, upload necessary bag tags.​

• Complete Customs Declarations: For arrival services, complete required customs forms.​

6. Contact Customer Support

If you require assistance:​

• • Visit the Airportr Help Centre

  • Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

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Customer support is available seven days a week to assist with any queries or concerns.