Baggage Collection Process

Airportr’s Departure Service offers secure baggage collection from your address, followed by check-in directly with your airline. This guide explains the baggage collection process step-by-step, so you can be fully prepared on collection day.

1. Confirm Collection Details

Before collection:

• Ensure you have received your confirmed booking email, including your collection time slot.

• Double-check your address, flight details, and the number of bags booked for collection.

• Complete online check-in with your airline and have all boarding passes ready (printed or digital).

You must also have valid identification for all passengers.

2. Prepare for Driver Arrival

On the day of collection:

• Be ready within the agreed time window.

• Have all luggage packed, zipped, and accessible at the entrance of your property.

• Remove old airline bag tags to avoid confusion.

• Ensure all passengers whose bags are being collected are present with their ID and boarding passes.

Airportr drivers will not be able to wait beyond a reasonable window if bags or passengers are not ready.

3. Complete ID and Boarding Pass Verification

When the driver arrives:

• Show your passport or national ID and your boarding pass for each passenger.

• Ensure names match exactly between the ID and boarding passes.

• The driver will verify each item before accepting any baggage.

Without proper verification, baggage cannot be collected due to security regulations.

4. Tag and Seal Your Bags

After verifying IDs:

• The driver will apply security seals and Airportr luggage tags to each bag.

• You will be issued a digital receipt confirming each bag collected.

• The receipt will include a unique tracking link, allowing you to monitor your bags through to airline check-in.

Bags are then securely loaded into the Airportr vehicle for transfer to the airport.

5. Understand Special Items Handling

If you are travelling with special items (e.g., sports equipment or oversized baggage):

• These items must be declared during booking.

• The driver will tag and seal special items following the same security process.

• Additional charges may apply if the special item was not pre-booked or exceeds standard size or weight limits.

Ensure special items are correctly packed and compliant with your airline’s policies.

6. Receive Your Confirmation

Once collection is complete:

• You will receive confirmation via email and SMS that your bags are en route to the airport.

• The tracking link provided will update once your bags have been officially checked in with your airline.

Keep your digital receipt safe until you reclaim your bags at your final destination.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.