Baggage Collection Process

Airportr’s Departure Service offers secure baggage collection from your address, followed by check-in directly with your airline.
This guide explains the baggage collection process step-by-step so you can be fully prepared on collection day.

1. Confirm Collection Details

Before collection, please make sure you:

• Have received your confirmed booking email, including your collection time slot.

• Double-check your address, flight details, and the number of bags booked for collection.

• Complete online check-in with your airline and have all boarding passes ready (printed or digital), unless the conditional acceptance exception below applies.

• Have valid identification available for all passengers.

⚠️ Important - Boarding Pass Requirement

In most cases, you must have your boarding pass ready at the time of collection.
If airline check-in has already opened for your flight, baggage cannot be accepted without a valid boarding pass.

Exceptions - British Airways and SWISS

If you are flying with British Airways or SWISS, we may collect your bags before online check-in opens, provided your scheduled collection takes place before check-in becomes available.

Collection before check-in opens is conditional and does not guarantee airline check-in.

• Your bags will be conditionally accepted.

• You must check in online and download your boarding pass as soon as check-in opens.

• Once you have checked in, our system is automatically notified - you do not need to send us your boarding pass.

❗ If check-in is not completed in time

Even where conditional acceptance applies (British Airways or SWISS):

• You must be successfully checked in before Airportr hands your bags to the airline.

• If check-in is not completed in time, Airportr cannot check your bags in for the flight.

• Your bags will instead be returned to you at the airport so you can check them in directly with your airline.

👉 Please check in as soon as your airline allows and contact us immediately if you experience any issues.

2. Prepare for Driver Arrival

On the day of collection:

• Be ready within your agreed collection time window.

• Ensure all luggage is packed, zipped, and accessible at the entrance of your property.

• Remove any old airline baggage tags to avoid confusion.

• Ensure all passengers whose bags are being collected are present with their ID and boarding passes (where required).

Airportr drivers cannot wait beyond a reasonable window if bags or passengers are not ready.

3. Complete ID and Boarding Pass Verification

When the driver arrives:

• Show your passport or national ID and your boarding pass for each passenger (unless conditional acceptance applies before check-in opens for British Airways or SWISS).

• Ensure names match exactly between ID and boarding passes.

• The driver will verify each item before accepting any baggage.

Without proper verification, baggage cannot be collected due to security regulations.

4. Tag and Seal Your Bags

After verification:

• The driver will apply security seals and Airportr luggage tags to each bag.

• You will receive a digital receipt confirming each collected item.

• The receipt includes a unique tracking link so you can monitor your bags through to airline check-in.

Your bags are then securely loaded into the Airportr vehicle for transfer to the airport.

5. Special Items

If travelling with special items (such as sports equipment or oversized baggage):

• These must be declared during booking.

• The driver will tag and seal them using the same secure process.

• Additional charges may apply if the item was not pre-booked or exceeds airline limits.

Please ensure special items are correctly packed and compliant with your airline’s policies.

6. Collection Confirmation and Tracking

Once collection is complete:

• You will receive email and SMS confirmation that your bags are on the way to the airport.

• Your tracking link updates once your bags have been successfully checked in with your airline.

• Keep your digital receipt until you reclaim your bags at your final destination.