Creating and Managing Your Account

Creating and managing an Airportr account allows you to book services easily, track your bookings, manage your baggage details, and streamline your travel experience. This guide explains how to set up your account, update your details, and resolve common account issues.

1. Create an Airportr Account

To create an account:

1. Visit airportr.com.

2. Click on the Sign Up or My Account link.

3. Provide the following information:

   • Full name

   • Email address

   • Mobile phone number

   • Create a secure password

4. Accept the Terms and Conditions.

5. Confirm your email address by clicking the verification link sent to your inbox.

Once verified, you can access your Airportr account to manage bookings and personal details.

2. Book Services Using Your Account

With an account, you can:

• Book Departure and Arrival services quickly without re-entering personal information.

• View all your active, past, and upcoming bookings in one place.

• Track the status of your luggage in real-time.

• Amend or cancel bookings directly through your account portal.

Your booking history and receipts will be stored for easy reference.

3. Manage and Update Your Details

To update your personal details:

1. Log in to your Airportr account.

2. Navigate to My Profile.

3. Edit your name, phone number, or email address as required.

4. Save your changes.

Important:
Always ensure your contact information is up to date to receive real-time tracking updates and notifications.

4. Reset Your Password

If you forget your password:

1. Go to the Airportr login page.

2. Click Forgot Password?.

3. Enter your registered email address.

4. Follow the reset link sent to your inbox to create a new password.

Ensure your new password is strong, using a combination of letters, numbers, and symbols for security.

5. Close Your Airportr Account

If you wish to close your account:

• Contact Airportr Customer Support with your request.

• Include your registered email address and full name for verification.

• Once processed, your personal data will be handled in line with Airportr’s privacy policy.

Note that you cannot close your account while an active booking or delivery is in progress.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.