View Booking History

Keeping track of your previous bookings helps you manage your travel plans and stay organised. This guide outlines how you can view and manage your booking history through your Airportr account.

How to Access Your Booking History

To view your past and current bookings:

1. Visit Airportr's Website

2. Click on Sign In at the top right corner.

3. Enter your registered email address and password to access your account.

If you have forgotten your password, use the "Forgot Password" link to reset it.

Navigating to Your Booking History

Once logged in, follow these steps:

1. Go to My Account.

2. Select My Bookings from the account menu.

Here, you will find a list of all bookings associated with your account.

Understanding Your Booking List

In your booking history, each entry provides key details:

• Booking Reference Number

• Service Type (e.g., Bag Check-In, Home Pick-Up)

• Collection and Delivery Details

• Booking Status (e.g., Completed, Cancelled, Pending)

• Date of Service

You can click on each booking to view additional details or download relevant documents.

Downloading Booking Confirmations and Receipts

To download a booking confirmation or receipt:

1. Click on the relevant booking in My Bookings.

2. Select Download Confirmation or Download Receipt.

This ensures you have the necessary documentation for expense claims or personal records.

Managing Active Bookings

If you have upcoming bookings, you can:

• View the collection and delivery schedule

• Update contact or address details if needed

• Cancel the booking, subject to Airportr's cancellation policy

Follow the on-screen prompts in your booking to make changes.

What to Do if a Booking is Missing

If you do not see a booking you made:

• Ensure you are logged into the correct account linked to your booking.

• Check your email for any confirmation emails from Airportr.

• Verify if the booking was completed under a guest checkout (without logging in).

If issues persist, see Contacting Customer Support below.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.