Managing Communication Preferences

Customising your communication preferences ensures you receive updates from Airportr in the way that suits you best. This guide details how to manage the notifications you receive, how to opt in or out of marketing communications, and how to ensure you stay informed about your bookings.

Accessing Communication Settings

To manage your communication preferences:

1. Visit Airportr's Website

2. Click on Sign In at the top right corner.

3. Log in with your registered email address and password.

If needed, use the "Forgot Password" option to reset your login details.

Updating Notification Preferences

After logging in, you can update how you receive service updates:

1. Go to My Account.

2. Select Notification Preferences.

3. Choose your preferred communication channels:

   • Email notifications

   • SMS text messages

   • Push notifications (if applicable)

4. Save your changes by clicking Update Preferences.

Tip: Keeping SMS or email notifications enabled ensures you do not miss important updates about your bookings.

Managing Marketing Communication Preferences

Stay in control of promotional and marketing communications:

1. Navigate to My Account > Privacy Settings.

2. Under Marketing Preferences, choose whether to:

   • Subscribe to promotional emails

   • Unsubscribe from marketing communications

3. Save your preferences.

Note: Even if you unsubscribe from marketing emails, you will continue to receive essential service communications about your bookings.

Unsubscribing from Communications

If you wish to stop receiving marketing emails:

• Click the Unsubscribe link at the bottom of any promotional email from Airportr.

• Alternatively, update your settings in My Account as described above.

Changes may take up to 48 hours to take effect across all systems.

Ensuring Delivery of Important Emails

To ensure you receive service-related emails:

• Add Airportr's email addresses to your safe sender list.

• Check your spam or junk folders regularly.

• Mark Airportr emails as "Not Spam" if they appear in the wrong folder.

Tip: Important updates include booking confirmations, reminders, and service status notifications.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.

Managing your communication preferences ensures you stay informed while controlling the types of messages you receive from Airportr. Keeping your settings updated allows for a smooth and customised experience.