Resetting Passwords

If you forget your Airportr account password or wish to update it for security reasons, resetting your password is quick and easy. This guide outlines the steps you need to follow to regain access to your account.

1. When You Should Reset Your Password

You may need to reset your password if:

• You cannot log into your Airportr account.

• You have forgotten your existing password.

• You want to enhance the security of your account after noticing suspicious activity.

Resetting your password ensures your personal data and booking information remain secure.

2. Reset Your Password Online

To reset your password:

1. Visit airportr.com.

2. Click Sign In at the top of the homepage.

3. Select Forgot Password? underneath the password entry field.

4. Enter your registered email address.

5. Check your email inbox for a password reset link.

6. Follow the link to create a new password.

Tip:
If you do not see the reset email, check your spam or junk folder.

3. Create a Secure New Password

When creating a new password:

• Use a combination of uppercase letters, lowercase letters, numbers, and special characters.

• Avoid using easily guessable information like your name, date of birth, or simple patterns.

• Ensure your new password is different from any passwords you use for other accounts.

Strong passwords help protect your Airportr account from unauthorised access.

4. Troubleshoot Password Reset Issues

If you do not receive a reset email or face issues resetting your password:

• Confirm that you entered the correct registered email address.

• Allow a few minutes for the email to arrive — sometimes there may be a slight delay.

• Try requesting a password reset again if necessary.

• Ensure your email inbox is not full and can accept new messages.

If problems persist, see Contacting Customer Support below for further help.

5. Keep Your Login Information Safe

After resetting your password:

• Store it securely using a password manager if needed.

• Do not share your Airportr login details with anyone.

• Update your password regularly for added security.

Keeping your credentials private ensures your Airportr account stays safe.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.