Modifying or Cancelling a Booking

Airportr allows you to easily update or cancel your booking if your travel plans change. This guide outlines how to make modifications or cancellations, what to expect regarding charges or refunds, and how to manage your booking after confirmation.

1. Modify a Booking

You can modify your booking online before your scheduled collection or delivery time.

Changes You Can Make

• Change the collection or delivery address (subject to service area coverage).

• Update the number of bags.

• Amend the passenger details.

• Reschedule the collection or delivery time slot.

How to Modify

1. Go to airportr.com.

2. Log in to your account using your booking reference and email address.

3. Select the booking you wish to amend.

4. Make the necessary changes.

5. Confirm any price adjustments (if applicable) and complete payment if required.

Important:
Modifications must be made before the cut-off time shown in your booking confirmation email (typically several hours before collection or delivery).

2. Cancel a Booking

You can cancel your booking if your plans change, subject to Airportr’s cancellation policy.

Cancellation Policy

• Full Refund: Cancel at least 24 hours before the scheduled collection or delivery time.

• No Refund: Cancellations made less than 24 hours before the scheduled service time are non-refundable.

• Partial Refund: In certain circumstances (such as missed collections due to airline cancellations), Airportr may offer partial refunds or credit.

How to Cancel

1. Go to airportr.com.

2. Log in with your booking reference and email address.

3. Select the booking you wish to cancel.

4. Follow the prompts to confirm the cancellation.

Refunds (where applicable) are processed automatically back to the original payment method.

3. Understand Additional Charges

If you modify your booking:

• Additional charges may apply if the new address is outside the original service area or if the number of bags increases.

• Refunds for reductions in service (e.g., fewer bags) are handled according to Airportr’s refund policy.

Always review the final price breakdown before confirming a modification.

4. Manage Your Booking After Modification

After modifying or cancelling your booking:

• You will receive a new confirmation email summarising your changes.

• All updates can be viewed under "My Bookings" when logged in to your Airportr account.

• You can continue to upload documents (such as bag tag photos for arrival services) if required.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.