Accepted Payment Methods

Airportr offers a variety of secure payment options to make booking your luggage collection or delivery service quick and easy. This guide outlines which payment methods are accepted, payment security measures, and troubleshooting tips for completing your payment successfully.

1. Understand Accepted Payment Methods

Airportr accepts the following payment methods:

• Debit cards: Visa Debit, MasterCard Debit, Maestro

• Credit cards: Visa, MasterCard, American Express

• Digital wallets:

  • Apple Pay (available on supported devices and browsers)

  • Google Pay (available on supported devices and browsers)

Payment is required at the time of booking to confirm your service.

2. Use Digital Wallet Payments

When using Apple Pay or Google Pay:

• Ensure you are using a compatible device and browser.

• Select the respective payment option at checkout.

• Authenticate your payment via Face ID, Touch ID, passcode, or device unlock method.

Digital wallets provide a fast, secure way to pay without manually entering card details.

3. Know When Payment Is Taken

• Payment is taken immediately upon completing your booking.

• A confirmation email and receipt will be sent to your registered email address.

• If the booking is modified to increase the price (e.g., additional bags), you will be asked to pay the difference.

• If the booking is modified to lower the price (e.g., fewer bags), any eligible refund will be processed in line with Airportr’s refund policy.

4. Ensure Payment Security

Airportr uses industry-standard encryption and secure payment gateways to protect your payment information.

• All card details are handled securely and are not stored by Airportr.

• Payment pages are PCI DSS compliant, ensuring the highest level of payment security.

Always ensure you are booking through the official Airportr website (airportr.com).

5. Troubleshoot Payment Issues

If you experience difficulty when making a payment:

• Check that your card is authorised for online transactions.

• Confirm that your device or browser supports Apple Pay or Google Pay (if using).

• Ensure your billing address matches the address registered with your payment method.

• Try an alternative card or payment method.

If payment fails, you can attempt the transaction again or try booking from another device.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.