Understanding Charges and Fees

Airportr aims to offer transparent and fair pricing for its luggage collection and delivery services. This guide explains the key charges, additional fees that may apply, and important points to be aware of when managing your booking.

1. Understand Standard Service Charges

The main cost of your Airportr booking includes:

• Collection or Delivery Service: The cost depends on your address, the airport, and your chosen time slot.

• Bag Handling: The fee covers the secure handling, tracking, and processing of your luggage.

• Check-In Service (for Departures): Airportr checks your bags in with your airline on your behalf.

The price is displayed clearly during the online booking process and must be paid in full to confirm your service.

2. Know About Additional Fees

Some circumstances may result in additional charges:

• Extra Bags: Booking more bags than initially confirmed will incur an extra fee per additional bag.

• Oversized or Overweight Bags: Bags exceeding your airline’s standard weight or size limits may be subject to extra fees.

• Out-of-Area Collections/Deliveries: If you amend your address to one outside the original service coverage, an additional charge may apply.

• Late Changes or No-Shows: Modifications or cancellations made within restricted timeframes may not be refundable.

All additional charges will be outlined clearly during the booking or amendment process before payment is requested.

3. Understand Excess Baggage Charges

If your luggage exceeds your airline’s free allowance:

• Airportr will pay any excess baggage fees directly to the airline at the check-in desk.

• The amount paid to the airline will be charged to the card you provided at the time of booking.

• An email receipt confirming the charge will be sent to you.

Tip: Always check your airline’s baggage allowance in advance to avoid unexpected fees.

4. Review Price Breakdown at Checkout

Before you complete payment:

• Review the full cost summary, including service fees and any applied discounts.

• Ensure any promotional codes or vouchers have been successfully applied.

• Confirm any additional costs linked to your selected time slot or changes to bag numbers.

You will receive an itemised booking confirmation by email after successful payment.

5. Learn About Refunds and Adjustments

If you modify or cancel your booking:

• Price Increases: Any extra fees (e.g., for additional bags) must be paid before the service can proceed.

• Price Reductions: Refunds for services reduced (e.g., fewer bags) will be processed according to Airportr’s refund policy.

• Cancellations: Cancellations made within the allowed timeframe (usually 24 hours' notice) are eligible for a refund.

Refunds are issued to the original payment method and may take several business days to appear.

6. Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.