Applying Discount Codes or Promotions

Airportr occasionally offers discount codes and promotions to give customers savings on luggage collection and delivery services. This guide explains how to apply a discount code during booking, common issues to avoid, and what to do if your code does not work.

1. Apply a Discount Code During Booking

You can enter a valid discount code when completing your booking online.

To apply a code:

1. Visit airportr.com.

2. Start your booking and enter your journey details.

3. On the checkout page, look for the Discount Code field.

4. Enter your code exactly as provided (case-sensitive, no extra spaces).

5. Click Apply to validate the discount.

6. The discount amount will be deducted from the total booking price if the code is valid.

Discounts must be applied before payment is completed.

2. Understand Discount Code Rules

When using discount codes:

• Codes are typically single-use and valid for one booking only.

• Codes may have expiration dates or be limited to specific routes, services, or airports.

• Some promotions are only applicable to new customers or specific partner airlines.

• Codes cannot usually be combined with other offers unless stated otherwise.

• Discounts are not applicable to retrospective bookings (bookings already completed).

Always check the specific terms and conditions associated with each promotion.

3. Troubleshoot Discount Code Issues

If your code is not working:

• Double-check the code for any typing errors.

• Ensure the promotion is still active and has not expired.

• Confirm the code applies to your selected service (Departure or Arrival) and route.

• Verify if any minimum booking value or other restrictions apply.

If your code remains invalid after these checks, see Contacting Customer Support below for further help.

4. Use Gift Cards or Referral Vouchers

Airportr sometimes issues voucher codes through promotions, loyalty programmes, or referral schemes. These:

• Work similarly to discount codes.

• Must be entered during the booking process.

• May have specific validity periods or minimum spend requirements.

Unused vouchers cannot be reinstated after booking, so ensure to apply them before completing payment.

5. Understand Refunds on Discounted Bookings

If you cancel a booking made using a discount code:

• Refunds are based on the amount actually paid, not the pre-discount value.

• In most cases, the discount code cannot be reused once applied, even if the booking is refunded.

• Check the promotion terms for any specific conditions regarding cancellations.

Contacting Customer Support

If you require assistance:

• Visit the Airportr Help Centre

• Click the Help button at the bottom of our website. Our virtual assistant will guide you and connect you to a human if needed.

Customer support is available seven days a week to assist with any queries or concerns.